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Answers about security, vaults, balance, loans, shares and plans — and a form to write to us.

Frequently asked questions

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Getting started

What is Finora?

Finora is a personal finance tracker. You write down your income and expenses, balance, loans, deposits and shares, and Finora adds everything up: what you have, what you owe, where your money goes each month and how you are doing against your budgets.

Do I need to connect my bank account or card?

No. Finora never connects to banks and never asks for card or bank details. Everything is entered by you, so nobody else sees your bank accounts and nothing moves money on your behalf.

How do I start?

Create an account (username, email and password, then a code from your email). After signing in, open your vault: generate a Secret Key and keep it somewhere safe. Then set your balance on the dashboard and add your first transactions.

Security and privacy

What is the Secret Key?

Your financial records live in an anonymous vault that opens only with its Secret Key — 30 random characters in groups, shown only once, when the vault is created. Your account (username, email) and your vault are not linked anywhere: even we cannot tell which vault is yours.

Do you store my Secret Key?

No. We keep only a one-way fingerprint of it, which lets the right key open the vault but cannot be turned back into the key. Nobody at Finora can see, recover or reset your key.

I lost my Secret Key. Can you help me get my data back?

Unfortunately not — this is the price of real privacy. Without the key nobody can open the vault, not even us. Keep the key in a password manager or write it down and store it somewhere safe. You can still sign in to your account and create a new vault.

Why do I get a code by email every time I sign in?

Sign-in has two steps: your password, then a one-time code sent to your email. The code works once and only for 30 minutes, so a stolen password alone is not enough to get in. Tick Remember me to stay signed in on your own device for 30 days.

Why was I blocked for 15 minutes?

After 5 wrong passwords, email codes or Secret Keys in a row, that action is blocked for 15 minutes; many wrong passwords from one network are blocked too. This stops anyone from guessing. Wait 15 minutes and try again — asking for a new code does not give new tries.

What does "trusted device" mean when I open my vault?

Normally the vault locks again when you close the browser. On a device you trust you can keep it open until you sign out (up to 30 days), so you don't have to enter the key each time. Don't use it on shared or public computers. Signing in or out always locks the vault.

Can my family use one vault together?

Yes. A vault is opened by its key, not by an account, so two people with their own accounts can open the same vault with the same key — for example a shared family budget. Share the key only with people you fully trust: anyone with it sees and can change everything in that vault.

Who can see my financial data?

Only someone who has your Secret Key. Your records are not tied to your name or email, and our team works only with accounts (sign-in, plan), never with what is inside a vault. We will never ask you for your password, an email code or your Secret Key — not by email, not in a message.

Vaults

How many vaults can I have?

As many as your plan allows: Free — 2, Plus — 10, Pro — 20, Max — 30. Each vault has its own key, records and main currency — for example personal, family and business. We count only how many vaults you created, never which ones. Vaults you already have always open, and opening someone else's vault with their key doesn't count.

How do I clear or delete a vault?

Open the vault, go to the Vault page and choose Clear (removes every record but keeps the vault) or Delete (removes the vault with everything in it and frees a place in your plan's limit). Both ask for the Secret Key again, so nobody can do it by accident.

Is an unused vault ever deleted?

Yes. A vault that nobody opens for 12 months is deleted with everything in it — since it isn't linked to anyone, we cannot remind its owner. Opening the vault once is enough to keep it.

Can I give a vault a name?

Yes, optionally — when you create it or later on the Vault page. The name is shown at the top of the menu while the vault is open, so you always know which one you are in. The name is stored inside the vault, not on your account.

Balance and currencies

How does the balance work with several currencies?

Like a multi-currency card: each currency has its own pocket. Money that comes in goes to its own currency. Money that goes out is taken from its own currency when there is enough; otherwise all of it is taken from your main currency at that day's rate. The dashboard shows the total in your main currency, with the pockets below.

Where do exchange rates come from?

Every vault has its own rates against its main currency, each valid from its date (Settings → Exchange rates). The National Bank of Georgia rates button can fill them in for you, and you can change any of them. Each amount is converted at the rate of its own day; an amount in a currency without a rate is shown apart, never added in unconverted.

How do I record a currency exchange?

On the dashboard, open the balance card and add an exchange: how much you gave in one currency and how much you got in another. The money moves between your pockets and the exchange appears in that day's list.

Can I change my main currency?

Yes, in Settings. The main currency and the list of currencies belong to the open vault, so each vault can have its own. Your records stay in the currency they were entered in; only the totals are shown in the new main currency.

Transactions, categories and budgets

How do I add an income or an expense?

Press + (or Add transaction), choose expense or income, enter the amount and currency, a category and the date, and save. The Transactions page shows one month at a time, grouped by day, where you can edit or delete any record.

Can I create my own categories?

Yes. On the Categories page there are two tabs, expenses and income. Every vault starts with a ready set; you can add your own with an icon and a colour, rename or delete them. "Other" and "Other income" always stay, so every record has a category.

How do budgets work?

Set a monthly budget on an expense category. The dashboard shows how much of it you have spent this month: the bar turns amber from 85% and red when you go over 100%.

Which time zone are my dates in?

Yours. "Today" and "this month" follow the time zone in Settings (registration takes your device's). If you move or travel, change it there.

Loans and deposits

What kinds of loans can I track?

Bank loans, money you borrowed from people and money you lent to them. Finora shows what is left to pay, upcoming and overdue payments, and the principal you still owe is subtracted from your net worth. Each payment is also written to Transactions.

How are deposits and their expected profit calculated?

Add a term, savings or accumulative deposit with its rate. Only the interest goes to Transactions; the money you put in stays yours. The dashboard shows the expected profit: the interest earned so far plus what is still to come until the end of the term (12 months ahead for a deposit without an end date), with top-ups and withdrawals counted.

Shares and crypto

How do I track my shares?

With a paid plan, open Shares and add your buys, sells and dividends. Finora works out your positions, average price, profit or loss and what your shares are worth now; it also counts toward your net worth. Finora does not buy or sell shares — it is a record only.

Where do share prices come from, and how often are they updated?

Shares from our list of large US companies get their price automatically: Plus once a day after the market closes, Pro twice a day, Max every 3 hours while the market is open. For a share that is not in our list you type the price yourself; we also look at such requests and may add the company to the list.

How do I track my crypto?

With a paid plan, open Crypto and add your buys, sells, coins you received (a staking reward, an airdrop, a gift) and coins you sent. Fees can be in dollars or in the coin itself (a network fee). Finora works out the coins you hold, their average price, profit or loss and what they are worth now — in US dollars, so the vault needs USD among its currencies. Crypto counts toward your net worth. Finora does not buy or sell cryptocurrency — it is a record only.

Where do crypto prices come from, and how often are they updated?

Coins from our list (Bitcoin, Ethereum, XRP and other large coins) get their price in US dollars automatically, every day of the week: Plus once a day, Pro twice a day, Max every 3 hours. For a coin that is not in our list (for example SOL or USDT) you type the price yourself; we also look at such requests and may add the coin to the list.

Plans and payments

What plans are there and what do they cost?

Free — $0, Plus — $4.99, Pro — $9.99 and Max — $19.99 a month. Every plan has the anonymous vault and all the money tracking; paid plans add shares and crypto with automatic prices and more vaults; Pro and Max also add the AI tools (soon) — the receipt scanner and AI Chat. See Pricing for the full comparison.

How do I pay for a plan?

Paying on the site is coming soon. Until then, write to us with the form below if you would like a paid plan. Your plan belongs to your account, never to a vault, so paying will not link your name to your finances.

What happens to my data if my paid plan ends?

Nothing is lost. Your account moves to Free: shares and crypto are paused (your records stay), and you can't create vaults above the Free limit — but every vault you already have keeps opening. When you renew, everything is there again.

How do the AI tools work?

The AI tools are in Pro and Max: the receipt scanner (Pro — 30, Max — 50 scans a month) — you take a photo of a receipt, it fills in the expense, and you check it before saving; and AI Chat (Pro — 15, Max — 40 messages a month, up to 300 characters each) — ask about your money, e.g. how much you spent in cafés in November 2026. Every photo or question the AI answers counts — also a photo that isn't a receipt.

Your account

I forgot my password. What do I do?

On the sign-in page choose Forgot password?, enter your username or email, and type the code we send to your email with a new password. After that, "Remember me" stops working on your other devices. Your vaults are not affected — they open with their keys, not your password.

How do I delete my account?

In Settings choose Delete account. Your personal details are wiped after 30 days; signing in during that time cancels the deletion. With your vault open you can also tick delete my vault too — the vault and everything in it are deleted right away. Otherwise the vault stays (it isn't linked to your account) and opens with its key.

What do you store about me?

For the account: username, email, a securely hashed password and what you add in Settings (name, photo, time zone), plus your plan. Your financial records are in vaults that aren't linked to you. See Privacy for details.

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